FAQs

General Information:

1. I’m ready to join ACA. Can I pay for membership with a check?
   Yes. Please use the address below to send in your check payment:
   
   American Counseling Association
   2461 Eisenhower Avenue, Suite 300,
   Alexandria, Va. 22314
2. How do I get a receipt for an ACA order?
   To locate a receipt for any ACA order, log in to your account and navigate to the ACA Store. On the right side of the screen, click on “View Previous Orders” and you will be able to print and/or email receipts to yourself.
3. I am interested in joining ACA as well as a division of ACA. Can I join online?
   If you are joining ACA for the first-time, you can join both ACA and any division during the initial online application process.
   
   
4. How can I contact ACA’s Member Services Center for assistance?
   Our Member Services Center is open Monday through Friday from 8:30 a.m. to 5:30 p.m. EST. You can reach us via email at memberservices@counseling.org or by phone at 800-298-2276. For live assistance, our chat service is available Monday through Friday from 10 a.m. to 12 p.m. and 1 p.m. to 3:30 p.m. 

Students:

1. What are the requirements for student membership?
   You must be enrolled at least half-time in a regionally accredited college or university recognized by the Council for Higher Education Accreditation. Student members must submit documented proof of program participation on university/college letterhead (e.g., unofficial/official transcript, current semester registration or degree program acceptance letter). Documentation must be sent to memberservices@counseling.org within one week of application submission. You can learn more on the membership page.
2. How do I join as a student member?
   Learn more about joining and member benefits. Just follow prompts to become a new student member.
3. What are the terms of membership for students?
   Master’s Degree – Membership term is up to two years. An additional year may be granted with proof of continued registration and/or special circumstances.
   Doctoral Degree – Membership term is up to four years (unless proof is provided indicating program allows more time for completion).
4. Once I join ACA, will I be eligible to receive complimentary student liability insurance offered through HPSO?
   Active student ACA members attaining a first master’s degree in a counseling program are eligible for complimentary insurance until graduation. Additional discounts may apply when upgrading to the New Professional membership level within 12 months after graduation.

Continuing Education:

1. How do I print my CE Certificate?
   CE certificates can be printed from the Professional Development Center. First, log in to your account on our website, and navigate to the “Events and Education” top tab. Click on the “Continuing Education” tab in the drop-down menu. Scroll down and click on the “Learn more” button under “Professional Development Center”. You should be able to view all courses and events that are eligible for CEs by clicking on the “Transcript” button on the left of the page. On the “Transcript” page, open the certificate you would like to print and follow the prompts to get your certificate.

Advertising and Recruitment:

1. Does ACA allow recruiters in the mental health space to access members/clinical therapists for networking and/or recruiting?
   Yes. ACA offers multiple advertising options for companies to reach our network of more than 60,000 professional counselors! Find more information regarding advertising.
2. My company is hiring. Can ACA share some of the job opportunities with their network of members?
   Yes! ACA’s Career Center gives employers the opportunity to browse advertisement packages, set up auto-notifications, or search our resume database.  Visit our Career Center and learn more.

Questions on Other Topics:

1. Where can I find the course syllabus posted by colleagues on the ACA website?
   ACA and our project partner no longer offer the syllabus clearinghouse. Please note that many universities have standardized their syllabi.
2. I would like to order a desk copy of a book. How can I do this?
   We would love to assist you in getting a desk copy of a book. Please contact orders@counseling.org
3. How do I opt out of receiving emails from ACA?
   To opt out of receiving ACA emails, please log in to your account profile on our website, navigate to My ACA, and manage your email preferences in the Subscription Management tab.