Sarah is a master’s student in the second year of her Clinical Mental Health Counseling Program and currently completing her internship at a local community mental health agency. One month ago, the agency has recently implemented new policies on using AI generated SOAP notes which states, “All clinicians should be using AI assist when completing SOAP notes for the purposes of time management and streamlining clinical documentation. All non-licensed clinicians, including students, must have their SOAP notes reviewed and approved by their supervisor before signing the note.” During the University group supervision, Sarah has not shared the site’s new AI SOAP note policy with her Faculty/University Supervisor, Dr. Smith.
Since the new policy was implemented, Sarah has seen several clients and completed multiple AI-generated SOAP notes as required by the site’s policy. Her internship supervisor, Kate, has regularly reviewed Sarah’s notes and provided feedback where needed. There have been no reported concerns presented during their weekly supervision meetings.
Recently, one of Sarah’s clients filed a complaint with the agency against Sarah stating that there was false information provided in the clinical notes written by Sarah. The agency Director, Dr. Magee, conducted an internal audit of the client’s notes and session transcripts and found that the notes contained an inaccurate diagnosis that did not match the client’s described symptoms or diagnostic criteria for the diagnosis. Additionally, there were notes with information pertaining to experiences, symptoms, and behaviors that were not reported by the client or observed by the counselor in session. Dr. Magee found that the AI-generated note added language suggesting symptoms and behaviors that were not present in the transcript. Dr. Magee further noted that while Sarah’s supervisor reviewed the notes, they were not reviewed for accuracy before approving and signing the notes. This resulted in the inaccurate information presented in the client’s medical record and the subsequent client complaint.
Dr. Magee reaches out to Kate, Sarah, and Dr. Smith to discuss the false information in the SOAP notes. Dr. Smith interjects into the conversation, expressing confusion on the situation and circumstances. Sarah shares that she did not tell Dr. Smith about the requirement of using AI-assisted SOAP notes, out of fear that her university would pull her from the internship site. She must now determine how to respond to the complaint, address the inaccurate clinical record, and evaluate whether she can ethically continue following the agency’s AI documentation policy.