VISTAS Technology and Counseling

VISTAS Online is an innovative publication produced for ACA by Dr. Garry R. Walz and Dr. Jeanne C. Bleuer of Counseling Outfitters, LLC. Its purpose is to provide a means of capturing the ideas, information and experiences generated by the annual ACA Conference and selected ACA Division Conferences. Papers on a program or practice that has been validated through research or experience may also be submitted. This digital collection of peer-reviewed articles is authored by counselors, for counselors. VISTAS Online contains the full text of over 900 proprietary counseling articles published from 2004 to 2017.



E-mail Communication With Clients: Some Ethical Concerns

Loretta J. Bradley, Bret Hendricks, and Douglas R. Kabell

2011

In an era where there is a need for fast, inexpensive communication, e-mail communication has thrived. While many assume that e-mail emerged in the latter part of the 20th century, in reality, the first e-mail was sent in 1971 (Finn, 2006). From its beginning in the business community almost 40 years ago, e-mail communication has rapidly expanded. Shaw and Shaw (2006) reported that in 2001, 57% of the respondents to their survey (U.S. survey) indicated that they communicate by e-mail. In 2008, Parks reported that the percentage of e-mail users in the U.S. had increased to 72.5%. According to the Radicati Group (2009), an estimated 247 billion e-mails are sent each day. By 2013, this figure is projected to be 507 billion. The Radicati Group predicted that the number of worldwide e-mail users will increase from 1.4 billion in 2009 to almost 1.9 billion in 2013. This figure indicates that about 20% of the world’s population uses email.

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