2010

The purpose of this study was to explore the experiences of clients receiving counseling services at North Dakota State University’s Community Counseling Service. To find out what their experience has been like, what has been meaningful for them, what has possibly changed for them since receiving counseling services, if their needs were being met, and what suggestions they might have for improvements to the training facility. This study allowed me to view counseling services from a client perspective to better understand their experience. The research questions for this study were as follows:
1. Are clients satisfied with the counseling services they receive?
2. What factors contribute to their satisfaction?
3. In what ways can improvements be made to NDSU’s Community Counseling Service to increase client satisfaction?