Exploring Client Experiences at a Community-Based Counselor Education Program Training Facility

Ann M. Miller

2010

Counseling settings are facing increasing demands for accountability with respect to the quality of their services. It is becoming more important to evaluate the degree to which clients think they have received services that are convenient, professional, and helpful. Counselors will experience increasing pressures to integrate program evaluation into their practice and to engage in ongoing data collection and quality improvement (Steenbarger & Smith, 1996). Sexton (1996) and Spinelli (1994) found that outcome research has investigated a wide variety of client problems and clinical techniques; however, there is little research regarding client satisfaction from a client perspective.