VISTAS Client Characteristics and Needs

VISTAS Online is an innovative publication produced for ACA by Dr. Garry R. Walz and Dr. Jeanne C. Bleuer of Counseling Outfitters, LLC. Its purpose is to provide a means of capturing the ideas, information and experiences generated by the annual ACA Conference and selected ACA Division Conferences. Papers on a program or practice that has been validated through research or experience may also be submitted. This digital collection of peer-reviewed articles is authored by counselors, for counselors. VISTAS Online contains the full text of over 900 proprietary counseling articles published from 2004 to 2017.



Exploring Client Satisfaction: From a Holistic Perspective

Ruth Chao, William E. Metcalfe, Wade Lueck, and Stephanie Petersen

2005

Clients’ satisfaction with their mental service is important for several reasons. First, client satisfaction is a good predictor of clients’ treatment outcome, premature termination, acceptability of new programs, and how effective counseling interventions are for clients’ specific problems. Second, client satisfaction data provide multiple-sided information to different professionals (e.g., counselors, administrators, coordinators, and receptionists), on clients’ degrees of acceptance of psychological interventions and administrative procedures. Client satisfaction data provide information for assessments of quality assurance in counseling centers.

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