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Conference FAQs

VCE Questions

Have questions about ACA’s Virtual Conference Experience? Peruse the topics below, which include commonly asked questions and answers regarding CE credits, technology, accessing content, and more.

Virtual Platform

  • A virtual event is an event you can attend through your desktop, laptop, or tablet from the comfort and convenience of your home or office.

  • “On-demand” is when sessions or events are pre-recorded and are available to watch at any time. On April 5, 2021, the 2021 ACA Virtual Conference Experience (VCE) will open to registrants with hundreds of sessions ready to watch on-demand.

  • Live events will be held in real time and available on specific days and at specific times. Our live keynotes, Quick Chats and some sessions will be shown live at a certain time and then available on-demand.

  • A Quick Chat is a 15-minute live conversation that will take place Monday through Friday each week in April 2021. These conversations will be on current topics with industry experts or ACA staff.

  • At the beginning of April, an email will be sent to all attendees who have registered for the 2021 ACA Virtual Conference Experience. We will send this email to the email address you used to register. Within the body of the email, you’ll have a link that will take you to the event site, where you will log in with your ACA credentials. It is recommended that you bookmark the VCE platform after logging in. Those who register on or after April 5 will receive instructions shortly after they register.

  • No. All of your communication on the 2021 ACA VCE platform will be text-based.

Continuing Education

  • Yes, CEs will be offered for hundreds of the on-demand and live sessions as well as keynotes when applicable. Anything with CE value will be noted with the number of CEs and which entity will accept the CEs.

  • There will be hundreds of on-demand sessions on a variety of topics, providing hundreds of Continuing Education Credits. You can complete sessions and earn CEs at your leisure during the months of April and May 2021. You are only limited by your own schedule.

  • Yes. You will receive a cumulative CE certificate that will total all clock hours, ethics hours, and the credit hour types earned during the VCE.

  • Your certificate will be available for download immediately after you finish a session and complete a session evaluation.

Accessing Content

  • The 2021 ACA VCE will open on April 5 at 8 a.m. ET, and you will be able to access all on-demand sessions at that time. All VCE content will be available through May 31, 2021.

  • Yes, you must be registered for the 2021 ACA Virtual Conference Experience to access the content. Your registration fee will give you entry to the virtual event from April 5 through May 31, 2021. With this entry you’ll have access to hundreds of on-demand sessions and hundreds of CEs. Register here.

  • You do not need to sign up ahead of time, though we do recommend adding sessions to your schedule as early as possible to get the most out of the Virtual Conference Experience.

  • There is no maximum capacity for the sessions.

  • Our live events will be recorded and available to watch on-demand 24 hours after the live airing. All on-demand sessions and events are available for viewing as many times as you’d like, 24 hours a day, through May 31, 2021.

Schedule of Events

  • Starting April 5, there will be scheduled and on-demand sessions, keynotes, Quick Chats, “live” presentations with thought leaders from inside and outside of the profession, interactive networking, and relaxing activities. More details will be released in February and March.

  • We are currently finalizing our schedule of events. We are confirming speakers, speaker dates, and much more. Education session topics will be posted on the ACA website before the VCE begins in April and registrants will be notified by email when the schedule is available.

  • There will be no Pre-conference Learning Institutes during the Virtual Conference Experience. All education opportunities are included with your registration and begin on April 5, 2021.

  • No, there will not be an Expo Hall or Career Center, but the VCE will have many learning opportunities and ways to connect with sponsors. You can always find information on careers on the ACA website.

  • Every weekday in April will feature a Live Networking Hour to engage attendees, promote career development, and assist counselors in growing their professional network. The VCE offers attendees the opportunity to engage with presenters and dive into conversations on current topics.

    If you have already registered for the VCE and are ready to strike up a conversation today, visit the 2021 ACA VCE community where the networking is already underway.


  • The keynote speakers will be announced on the ACA website in February.

  • Some presenters and Quick Chat speakers have opted to share their contact information and website in the details about their session. For keynote speakers, we recommend reaching out to them via their social media channels.

  • More information on the 2022 Call for Proposals will be released in May 2021.


  • All keynotes, presentations, and Quick Chat sessions will be closed captioned.

  • No app will be needed. You will be able to access the VCE using your internet browser on your desktop, laptop, or tablet.

  • You will need a desktop, laptop, or tablet. Make sure your device systems and internet browsers are up to date.

    You will need internet access. All sessions will be delivered via a video player on the VCE platform. With a stable internet connection, you will be able to view all sessions with no buffering issues.

  • Within the platform, click the “Help” button. This button will be accessible from any page on the platform.

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