The American Counseling Association (ACA) respects the privacy of its members and other visitors to its Web sites (the “Sites”) or use our mobile applications (each an “App”). The Sites and Apps are collectively the “Services.” ACA strongly believes that if electronic commerce and online activities are to flourish, consumers must be assured that information provided online is used responsibly and appropriately. To protect online privacy, ACA has implemented the following policy.
WHAT INFORMATION DOES ACA COLLECT?
In some countries, including in the European Economic Area, this information may be considered personal data under applicable data protection laws:
Most data ACA collects is used only to help us better serve our members. It is our general policy to collect and store only personal information that our members and visitors knowingly provide.
We collect information from you when you choose to provide it to us. This may include when you submit a membership application or otherwise join ACA, request information from us, register for a conference or other event, purchase a product, create an account with us, sign up for newsletters or our email lists, use our Services, submit a rating or review, participate in a survey or promotion, or otherwise contact us.
The information we collect may include your name, address, email address, telephone number, mobile telephone number, geolocation information, photos or videos, user name and, if you are an ACA customer or member, credit/debit card number or other financial information. If you use a third party service to login, link to us, or communicate with us (such as a social network or third party video chat), we may receive certain information about you from the third party based on your registration and privacy settings on those third party services
From General Users. ACA does not automatically collect any personal information from users browsing its websites. Only aggregate data -- such as the number of hits per page -- are collected. Aggregate data are only used for internal and marketing purposes and do not provide any personally identifying information.
From ACA's Members, Conference Registrants, and Other Customers. To gain access to members-only resources and personalization features on counseling.org, members and other users are asked to register and provide some limited information. ACA and its partners may collect IP address and other specific non-personally identifying information for targeted or interest-based communications. This information is submitted voluntarily. ACA asks users to provide their name, organization name, business phone, and email. Similar information may be submitted to ACA through membership applications, conference or seminar registration, publication orders, subscriptions, and contest registrations. Additionally, for some e-mails sent in HTML format by ACA to its members through its communities (ACA Connect) and electronic newsletters, ACA, or our authorized service providers, will collect specific information regarding what the recipient does with that email. For those emails, ACA will monitor whether a recipient subsequently clicks through to links provided in the message. Other information collected through this tracking feature includes: email address of a user, the date and time of the user’s “click,” a message number, name of the list from which the message was sent, tracking URL number, and destination page. ACA only uses this information to enhance its products and distribution of those products to its members.
What About Information About Children? Protecting children’s privacy is important to us. We do not direct the Services to, nor do we knowingly collect any personal information from, children under the age of thirteen.
HOW DOES ACA USE DATA COLLECTED?
ACA uses information voluntarily submitted by members and other customers in the following ways:
ACA Member Services and Products. Generally, ACA and its direct, branches, divisions and affiliates use data collected to improve its own web content; to respond to visitors’ interests, needs and preferences; and to develop new products and services.
Credit Card Account Information. When members and customers choose to pay using their credit cards, ACA submits the information needed to obtain payment to the appropriate third-party payment vendors for the limited purpose of processing your payment. ACA does not otherwise disclose your credit card information.
Compliance with Law. We may provide access to your information, including personal information, when legally required to do so, to cooperate with legal proceedings, to protect against misuse or unauthorized use of our websites, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of these websites or the public.
DATA STORAGE AND RETENTION
If you are a resident of the EEA: Your personal information will be transferred to and processed in the United States, which has data protection laws that are different than those in your country and may not be as protective. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact ACA’s data protection officer via email.
. Users may instruct their Internet browsers to opt out of accepting a “persistent” cookie and rather accept only a “per-session” cookie, but will need to login each time they visit the sites to enjoy the full benefits. If the user declines the attachment of any cookie, the user may not have access to the full benefits of the websites. Registration enables the sites to better determine users’ interest areas and provide the most relevant information.
Pixel Tags. We also use “pixel tags” (sometimes called “Internet tags,” “web beacons,” or “clear GIFS”), which are tiny graphic images, on our websites. Pixel tags help us analyze our visitors’ online behavior and measure the effectiveness of our websites and our advertising. We work with service providers that help us track, collect, and analyze this information. Pixel tags on our websites may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the websites. This information may include your IP address, your browser type, your operating system, date and time information, and other technical information about your computer or device.
Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.
WHAT PRIVACY ISSUES ARISE WITH LINKS TO OTHER SITES?
YOUR CALIFORNIA PRIVACY RIGHTS
Your rights as a visitor from the European Economic area (EEA)
If you are a European resident, our legal basis for collecting and using your personal data or information is to do so with your consent; where we need the personal data or information for performance of a contract, or where the collection and use is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question. If we collected your personal data or information with your consent, you may withdraw your consent at any time.
You also have the right to:
- Access your personal data or information;
- Delete, or request deletion of, your personal data or information;
- Object to or restrict processing of your personal information;
- Request portability of your personal information;
- Complain to your local data protection authority at any time;
- Object to automated decision making; and
- Update your personal data or information.
To withdraw consent or exercise these rights, please:
Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If we ask you to provide personal data to us to comply with a legal requirement or enter into a contract, we will inform you of this and let you know whether providing us with your personal data is required and if not, the consequences of not sharing your personal data with us.
Similarly, if we collect and use your personal information in reliance on our or a third party's legitimate interests and those interests are not already listed above (see "Information Use" section), we will let you know what those legitimate interests are.
WHAT MEANS OF REDRESS ARE AVAILABLE?
For residents of the EEA, with questions, concerns or requests relating to your personal information, you may contact our Data Protection Officer (DPO) via email.
June 19, 2019